Faq's

General FAQs Product FAQs KDA (Associate) FAQs Company & Policy FAQs

General FAQs

4CERA GLOBAL PRIVATE LIMITED is a rapidly growing Indian direct selling company offering:
  • 925 Sterling Silver Jewellery
  • BIS Hallmarked Gold Jewellery
  • Certified Diamond Jewellery
Distributed through KDAs, DSS Franchise Partners, and our official website.

Our uniqueness includes:
  • 92.5% Pure Sterling Silver
  • BIS Hallmarked Gold
  • Certified Diamonds
  • Certificate of Authenticity
  • Quality-checked garments

Includes:
  • 925 Silver Jewellery
  • Gold Jewellery
  • Diamond Jewellery
  • Fashion Garments
  • Watches & Accessories

Available at:
  • Official Website – www.kiaaradiamonds.com
  • KDA Associate
  • DSS Franchise Outlets

Yes. We offer secured pan-India shipping with tracking updates and safe packaging.

  • You receive a tracking ID via SMS/Email
  • Track via "My Orders" on the website
  • Delivery updates provided regularly

Eligible for replacement if:
  • Damaged
  • Defective
  • Wrong product delivered
You may raise a request through your KDA or the support section.

Returns allowed for:
  • Manufacturing defect
  • Transit damage
  • Wrong product
  • Garment size issues (unused, tags intact)

No. Shipping address cannot be changed after order confirmation due to logistics and security reasons.

  • UPI
  • Debit & Credit Cards
  • Net Banking
  • Digital Wallets

Product FAQs

925 Sterling Silver = 92.5% pure silver + 7.5% alloy for durability. All products carry the 925 hallmark.

Yes, slight oxidation may occur. Easily cleaned with polishing cloth, mild solution, and proper storage.

Every jewellery item includes:
  • 925 Purity Stamp
  • BIS Hallmark
  • Diamond Certification
  • Certificate of Authenticity

Yes. Follow the size chart to ensure the correct fit.

Yes, if unused, tags intact, and request made within the timeline.

KDA (Associate) FAQs

Steps:
  • Register on website
  • Make any product purchase
  • Account activates automatically
No joining fees.

No. Anyone above 18 can join. Training and support are provided.

Benefits include:
  • Sales commissions
  • Team bonuses
  • Rewards & Recognition
  • Training & Webinars
  • Flexible working hours

Earnings depend on:
  • Product sales
  • Team sales
  • Volume achievements
  • Performance milestones

No joining or renewal fees. Only product purchase is required.

Orders can be placed through:
  • Consultant Dashboard
  • Official Website
  • DSS Franchise Partners

Yes. You may work part-time, full-time, weekends or flexible hours.

Use the "Forgot Password" option on the login page. Passwords cannot be reset manually.

Yes, you can upgrade anytime by purchasing additional products.

Company & Policy FAQs

Yes. Registered under Companies Act, 2013 and compliant with Direct Selling Guidelines.

Available on the website:
  • Terms & Conditions
  • Privacy Policy
  • Shipping Policy
  • Return & Exchange Policy
  • Consultant Guidelines

You may contact:
  • Contact Us form on website
  • Your Lifestyle Consultant
  • Your DSS Franchise Partner