In compliance with the Consumer Protection (Direct Selling) Rules, 2021, 4CERA Global Private Limited, operating under the brand name Kiaara Diamonds, has established a transparent, fair, and time-bound Grievance Redressal Mechanism for its Customers and Direct Sellers.

The Company is committed to resolving all complaints in a prompt, lawful, and consumer-friendly manner.

Grievance Redressal Officer

Name: Grievance Redressal Officer – Kiaara Diamonds
Email ID: support@kiaaradiamonds.com
Contact Number: +91-931 193 7434
Working Hours: Monday to Friday, 10:00 AM to 6:00 PM
Office Address:
4CERA Global Private Limited
D-216, Sector-63, Greater Noida,
Uttar Pradesh, India

Scope of Grievances

Customers and Direct Sellers may raise grievances relating to, but not limited to:

• Product quality, delivery delays, or defects
• Order cancellation, refund, or replacement
• Cashback Wallet or incentive discrepancies
• Direct Seller conduct or ethical concerns
• Account activation, suspension, or termination
• Any violation of Company policies or Direct Selling Rules

Grievance Resolution Process

• Grievances must be submitted through the official email ID or Company-approved communication channels.
• A ticket number shall be generated for future reference, and every grievance shall be acknowledged within 48 hours of receipt.
• The Company shall investigate and resolve the grievance within 30 days from the date of receipt.
• If additional information is required, the complainant shall be informed accordingly.
• Resolution details shall be communicated to the complainant via email or registered contact details.

Nodal Officer Details

Name: Nodal Officer – Kiaara Diamonds
Designation: Compliance & Regulatory Affairs
Email: nodal@kiaaradiamonds.com
Contact Number: +91-931 193 7434
Availability: Monday to Friday, 10:00 AM to 6:00 PM (excluding public holidays)
Office Address:
4CERA Global Private Limited
D-216, Sector-63, Greater Noida,
Uttar Pradesh, India