Kiaara Diamonds follows a transparent and customer-friendly refund and cancellation policy in compliance with the Consumer Protection Act, 2019 and Direct Selling Rules, 2021.

1. Order Cancellation

• Orders may be cancelled within 48 hours of placing the order by contacting customer support.
• Once the order is dispatched, cancellation requests will not be accepted.

2. Product Returns

Products may be returned only in the following cases:

• Manufacturing defects
• Wrong product delivered
• Damage during transit

3. Return Conditions

• Return request must be raised within 7 days of order delivery.
• Product must be unused, unworn, and in original condition.
• Original invoice and packaging must be intact.

4. Refund Process

• Approved refunds will be processed within 7–10 working days.
• Refunds will be credited to the original payment method.
• Making charges, taxes, or other deductions may apply as per policy.

5. No Cash Refund on Promotional Benefits

Cashback wallet credits, incentives, or promotional benefits are non-refundable and non-transferable, except where expressly permitted under company policy.

6. Company Rights

The company reserves the right to reject any return or refund request that does not meet the eligibility criteria.

7. Customer Support

Email: info@kiaaradiamonds.com

Website: www.kiaaradiamonds.com